Professionals

Frequently asked questions — Hany Pro

Everything you need to know to get started and grow your business with Hany.

All topics
Signup & verification
Orders & jobs
Payments & earnings
Store Earn
Ratings & reputation
Availability & areas
Account & security
Using the app

Signup & verification

Creating your pro account and getting activated.

How do I become a professional on Hany?

Which documents must I provide?

How long does account validation take?

My account is pending — what should I do?

Is signup free?

Orders & jobs

Receiving, accepting and completing orders.

How do I receive orders?

How do I accept an order?

Can I refuse or cancel an order?

How does the quote work?

How do I close a job?

Payments & earnings

When and how you get paid.

What commission does Hany take on my orders?

When am I paid?

How do I add my bank details?

What happens if the customer pays in cash?

I see a difference between expected and received amount — what should I do?

Store Earn

Commissions on store orders.

What is Store Earn?

How do I generate a Store Earn order?

How much do I earn on a Store Earn order?

How do I track my Store Earn orders?

Ratings & reputation

Ratings, reviews and best practices.

How does rating work?

Why is my rating important?

I received an unfair review — what can I do?

Availability & areas

Schedules, zones and time off.

How do I set my hours?

How do I change my service area?

How do I mark myself as unavailable?

Account & security

Password, info and privacy.

How do I change my password?

How do I update my information?

How do I delete my account?

Using the app

Tips and common troubleshooting.

I don't receive notifications — what should I do?

The app crashes on launch — how do I fix it?

What Android or iOS version is required?

Are you a customer?

Check out the FAQ for Hany customers.

Didn't find your answer?

Our pro support team is available Monday to Saturday, 9am - 7pm.

+212 7 02 01 34 71

o.lamlaika@hany.ma